Privacy Policy

Overview

This Privacy Policy outlines how Tallow Balm Shop manages, collects, and handles your personal information when you visit tallowbalmshop.com, utilize our services, make purchases, or engage in communication with us (collectively, the "Services"). Throughout this Privacy Policy, the terms "you" and "your" refer to any individual using our Services, including customers, website visitors, and other parties whose information we collect under this Privacy Policy.

We encourage you to review this Privacy Policy thoroughly. Your use of any of the Services constitutes acceptance of the collection, use, and disclosure of your information as outlined in this Privacy Policy. Should you disagree with these terms, we kindly request that you refrain from using or accessing any of the Services.

Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy periodically to reflect changes in our practices or to address operational, legal, or regulatory requirements. Any revisions will be posted on the Site, with an updated "Last updated" date, and we will take any additional steps as required by applicable law.

Collection and Use of Your Personal Information
We have collected and continue to collect personal information about you from various sources over the past 12 months to facilitate our Services. The scope and nature of information collected and utilized vary based on your interactions with us.

Beyond the specific uses detailed below, we may utilize your information to: maintain communication, deliver our Services, fulfill legal obligations, enforce our terms of service, and protect or defend our Services, rights, and those of our users and others.

Categories of Personal Information
The personal information we collect depends on your interaction with our Site and use of our Services. For clarity, "personal information" refers to any information that identifies, relates to, describes, or can be associated with you. The following sections detail the categories and specific types of personal information we collect.

Direct Information Collection
Information you explicitly provide through our Services includes:

  • Essential contact information such as your name, address, telephone number, and email address.
  • Purchase-related details including your name, billing and shipping addresses, payment verification, email address, and telephone number.
  • Login credentials including your username, password, and security verification questions.
  • Shopping activity data including items viewed, cart contents, and wishlist selections.
  • Customer care correspondence including any information you choose to share when communicating with us through our Services.

Please note that while certain features of our Services may require specific personal information, you maintain the right to withhold such information, though this may limit your access to particular features.

Automated Information Collection Through Cookies
We automatically gather certain data about your interactions with our Services ("Usage Data") through cookies, pixels, and similar technological tools ("Cookies"). This Usage Data may encompass information about your Site and account access patterns, including device specifications, browser configuration, network connection details, IP address, and other Services interaction metrics.

Third-Party Information Sources
We may also acquire information about you from external parties, including vendors and service providers collecting data on our behalf, such as:

  • Technical support partners for our Site and Services, including Tallow Balm Shop's e-commerce platform.
  • Payment processing services that collect transaction information (including banking details, credit or debit card information, and billing addresses) to process transactions and fulfill your orders, in accordance with our contractual obligations to you.
  • When you visit our Site, interact with our emails, or engage with our Services or advertisements, we or our authorized partners may automatically collect certain information using tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All third-party-sourced information is managed according to this Privacy Policy. While we are not responsible for external parties' accuracy or practices, we handle any acquired information with the same level of care as directly collected data. For additional information, please refer to our Third Party Websites and Links section.

Use of Personal Information

  • Product and Service Delivery: We utilize your personal information to fulfill our contractual obligations, including payment processing, order fulfillment, transaction notifications, account management, shipping coordination, returns and exchanges facilitation, and review management.
  • Marketing and Promotional Activities: Your personal information helps us deliver marketing communications and promotional content via email, text message, or postal mail, and to display relevant advertisements. This includes data-driven customization of Services and advertising across our Site and partner platforms.
  • Security and Fraud Prevention: We employ your personal information in detecting, investigating, and addressing potential fraudulent, illegal, or malicious activities. Account holders are responsible for credential security, and we strongly advise against sharing login details. Please contact us immediately if you suspect account compromise.
  • Customer Communication: We use your personal information to provide customer support and enhance our Services, serving our legitimate interest in maintaining responsiveness, service quality, and business relationships.

Disclosure of Personal Information
We may share your personal information with third parties under specific circumstances, always in accordance with this Privacy Policy.

Collaboration with Service Providers: We may share data with vendors and third parties who perform essential services on our behalf, including:

  • Information technology management
  • Payment processing services
  • Data analytics providers
  • Customer support operations
  • Cloud storage services
  • Order fulfillment and shipping partners

Strategic Partnerships: We work with business and marketing partners, including our e-commerce platform provider, to enhance our services and deliver relevant advertisements. These partners handle your information in accordance with their respective privacy policies.

User-Directed Sharing: We disclose information to third parties when you specifically authorize us to do so, such as:

  • When providing shipping details to delivery services
  • Through your voluntary use of social media integrations
  • When you grant explicit consent for specific purposes

Internal Corporate Sharing: We may share information with our affiliates and within our corporate structure when it serves legitimate business operational needs.

Legal and Business Requirements: Your information may be shared:

  • During corporate transactions (such as mergers, acquisitions, or bankruptcy proceedings)
  • To comply with legal obligations and regulatory requirements
  • In response to legal processes (such as subpoenas and search warrants)
  • To enforce our terms of service
  • To protect the Services, our rights, and the rights of our users
  • To defend against legal claims or potential violations

Our Services provide opportunities for customers to share product reviews and other user-generated content. Please be aware that any content you submit to public areas of our Services will be accessible and viewable by the general public.

Please note that Tallow Balm Shop:

  • Cannot regulate who accesses information you choose to share publicly
  • Cannot guarantee that other parties will maintain the privacy or security of information you make public

Tallow Balm Shop bears no responsibility for:

  • The privacy or security of information you voluntarily make public
  • The accuracy of information shared through public channels
  • The use or misuse of your publicly shared information by third parties
  • Any consequences resulting from your decision to share information publicly

External Websites and Third-Party Links
While our Site may include links to external websites or online platforms, we are not responsible for their privacy practices. When accessing these third-party sites, we recommend reviewing their individual privacy policies, security protocols, and terms of service. Tallow Balm Shop cannot guarantee the privacy, security, accuracy, or reliability of information found on these external platforms. Please note that information shared on public or semi-public venues, including third-party social networks, may be visible to other Services users and platform participants without restrictions on its use. While we may include links to external platforms, this does not constitute an endorsement of their content or operators unless explicitly stated on our Services.

Protection of Children's Information
Our Services are designed for adult use only. We maintain a strict policy against knowingly collecting personal information from children. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us using the details provided below to request its deletion.

As of this Privacy Policy's Effective Date, we have no actual knowledge of "sharing" or "selling" (as legally defined) personal information of individuals under 16 years of age.

Information Security and Retention
We implement industry-standard security measures to protect your information, however, please understand that no security system is impenetrable. We cannot guarantee absolute security of information transmitted to us, particularly during transit. We advise against using unsecured channels for sending sensitive or confidential information to us.

Our information retention periods vary based on several factors, including:

  • Account maintenance requirements
  • Service delivery needs
  • Legal compliance obligations
  • Dispute resolution requirements
  • Policy enforcement needs

Your Privacy Rights
Depending on your jurisdiction, you may be entitled to certain privacy rights. These rights may include:

  • Access/Knowledge Rights: The right to request access to your personal information in our possession and understand how we use and share it.
  • Deletion Rights: The ability to request removal of your personal information from our records.
  • Correction Rights: The option to request corrections to inaccurate personal information we maintain.
  • Data Portability: The right to receive a copy of your personal information and request its transfer to third parties, subject to certain conditions and exceptions.
  • Processing Restrictions: The ability to request limitations on our processing of your personal information.
  • Consent Withdrawal: The right to withdraw previously granted consent for processing your personal information.
  • Appeal Rights: The ability to appeal our decisions regarding your privacy requests by responding to our initial determination.
  • Communication Preferences: While we may send promotional emails, you can opt out using the unsubscribe option in our communications. Note that you may still receive non-promotional emails regarding your account or orders.
  • Exercise of Rights: You may exercise these rights through our Site or by contacting us directly.

Important Notes:

  • We will not discriminate against individuals who exercise these rights
  • Identity verification may be required before processing requests
  • Authorized agents may act on your behalf with proper documentation
  • We will respond to requests within legally required timeframes

Complaints

For complaints about our personal information handling practices, please contact us using the information below. If you're dissatisfied with our response, you may have the right to:

  • Appeal our decision through our contact channels
  • File a complaint with your local data protection authority

International Data Processing
We may process and store your personal information in various countries, including Australia. This means your data may be handled by our staff and service providers in these locations.

For European data transfers, we implement appropriate safeguards such as:

  • European Commission's Standard Contractual Clauses
  • UK competent authority's equivalent contracts
  • Transfers to countries with adequate data protection standards

Contact Information

For questions about our privacy practices, to exercise your privacy rights, or to discuss any privacy concerns, please contact our Customer Care Team.